Terms of service
TERMS OF SERVICE
Last updated: August 24, 2026
OVERVIEW
This website is operated by Guangzhou Shenli Network Technology Co., Ltd. under the brand name Sofomemory. Throughout the site, the terms “we”, “us” and “our” refer to Guangzhou Shenli Network Technology Co., Ltd., doing business as Sofomemory.
Sofomemory provides this website, including all information, content, features, tools, products and services available through the website (collectively, the “Services”), subject to your acceptance of these Terms of Service and any other policies referenced on this website.
By visiting our website, placing an order, or otherwise using the Services, you agree to be bound by these Terms of Service (“Terms”).
Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you should not use the Services.
Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.
SECTION 1 – ONLINE STORE TERMS
By using the Services, you represent that you are at least the age of majority in your jurisdiction of residence, or that you have obtained any consent required by applicable law.
You may not use our products or Services for any illegal, fraudulent or unauthorized purpose.
You must not transmit viruses, malware, destructive code or other technologies that could interfere with the operation or security of the Services.
A violation of these Terms may result in suspension or termination of your access to the Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse or cancel service or orders where reasonably necessary, including in cases involving suspected fraud, abuse, unauthorized resale, pricing errors, payment issues, security risks or violations of these Terms.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services without our prior written permission, except as permitted by applicable law.
Headings in these Terms are provided for convenience only and do not affect their interpretation.
SECTION 3 – PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to present product descriptions, specifications, images, colors and other information as accurately as possible.
However, the appearance of colors and other visual details may vary depending on your screen, device or display settings.
Product availability, packaging, designs, specifications and prices may change from time to time.
We reserve the right to limit product quantities, discontinue products or restrict sales where reasonably necessary and permitted by applicable law.
Nothing in these Terms limits any rights you may have where a product is defective, damaged, incorrectly supplied or otherwise does not conform to applicable consumer protection law.
SECTION 4 – PRICES AND PAYMENT
Prices displayed on the Site may be changed at any time before an order is placed.
The final amount payable, including any applicable shipping charges, discounts and taxes, will be shown during checkout.
Payment must be made using one of the payment methods available at checkout.
We may use third-party payment providers to securely process transactions.
If a pricing or technical error is discovered after an order is placed, we may contact you to correct the issue or, where permitted by law, cancel and refund the affected order.
SECTION 5 – ORDERS
Submitting an order does not necessarily mean that we have accepted it.
We reserve the right to review, reject or cancel an order where reasonably necessary, including because of:
• Product unavailability
• Payment authorization issues
• Suspected fraud or abuse
• Incorrect pricing or product information
• Shipping restrictions
• Unusually large quantities or suspected unauthorized resale
If we cancel an order after payment has been successfully collected, we will issue an appropriate refund to the original payment method.
You agree to provide complete and accurate billing, shipping and contact information when placing an order.
SECTION 6 – PROMOTIONS AND DISCOUNTS
From time to time, Sofomemory may offer promotional pricing, discount codes, quantity discounts, Buy One Get One offers or other promotions.
Promotions may be subject to additional terms, eligibility requirements, minimum quantities, expiration dates or combination restrictions stated at the time of the offer.
Unless expressly stated otherwise, promotional discounts may not be combined.
For products sold as a pair or promotional set, the entire set may be treated as one product for purposes of returns and refunds.
If part of a multi-item or quantity-discount order is returned, the discount applicable to the remaining items may be recalculated where reasonably necessary.
SECTION 7 – SHIPPING AND DELIVERY
Order processing times, estimated delivery times, shipping charges and other delivery information are described in our Shipping Policy.
Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
Delays may occur because of carriers, customs, weather, holidays, incorrect addresses or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address.
Please review our Shipping Policy for additional information regarding delivery and tracking.
SECTION 8 – RETURNS, REFUNDS AND ORDER CHANGES
Returns, refunds, damaged products, incorrect products, cancellations and order changes are governed by our Return & Refund Policy.
Please contact us before returning any product.
Do not send returns to our registered business address unless we specifically instruct you to do so.
Nothing in these Terms or our Return & Refund Policy excludes or limits consumer rights that cannot legally be excluded or limited under applicable law.
SECTION 9 – OPTIONAL AND THIRD-PARTY TOOLS
We may provide access to third-party tools, applications or services.
Third-party services may be subject to their own terms, policies and privacy practices.
We do not control third-party services and are not responsible for their operation, availability or content except to the extent required by applicable law.
Your use of third-party services is at your discretion and subject to the terms of the relevant provider.
SECTION 10 – THIRD-PARTY LINKS
The Services may contain links to websites or services operated by third parties.
We are not responsible for the content, privacy practices, security or accuracy of third-party websites that we do not control.
You should review the terms and policies of any third-party service before using it or providing personal information.
SECTION 11 – REVIEWS, FEEDBACK AND USER CONTENT
If you voluntarily submit reviews, photographs, videos, feedback, comments or other content to us, you represent that you have the right to provide that content.
You must not submit content that:
• Violates another person’s intellectual property or privacy rights
• Is unlawful, fraudulent, defamatory, abusive or misleading
• Contains malware or harmful code
• Misrepresents your identity or experience
Where permitted by applicable law and subject to any separate agreement with you, you grant us permission to use content that you voluntarily submit for purposes related to operating, improving or promoting Sofomemory.
We may remove content that violates these Terms or applicable law.
SECTION 12 – PERSONAL INFORMATION
Our collection, use, processing and disclosure of personal information is governed by our Privacy Policy.
Please review our Privacy Policy for information about how we handle personal information and the privacy rights that may be available to you.
SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our Site may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates or availability.
We may correct errors, update information or cancel affected orders where reasonably necessary and permitted by applicable law.
Nothing in this Section limits any mandatory consumer rights.
SECTION 14 – PROHIBITED USES
You may not use the Site or Services:
• For unlawful or fraudulent purposes
• To violate applicable laws or regulations
• To infringe intellectual property or privacy rights
• To submit false or misleading information
• To transmit malware or malicious code
• To interfere with the security or operation of the Services
• To collect personal information about others without authorization
• To spam, phish, scrape or otherwise misuse the Site
• To impersonate another person or entity
We may restrict or terminate access where we reasonably believe these Terms have been violated.
SECTION 15 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We make reasonable efforts to provide reliable Services, but we do not guarantee that the Site will always be uninterrupted, error-free or available.
To the maximum extent permitted by applicable law, the Services are provided on an “as available” basis.
To the maximum extent permitted by law, Guangzhou Shenli Network Technology Co., Ltd., Sofomemory and our officers, employees, affiliates, agents, contractors and service providers will not be liable for indirect, incidental, special, punitive or consequential damages arising from use of the Services.
Nothing in these Terms excludes, restricts or limits:
• Liability that cannot legally be excluded or limited
• Rights relating to defective, unsafe or incorrectly supplied products
• Mandatory consumer protection rights
• Any other rights or remedies that applicable law does not permit us to waive or restrict
SECTION 16 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Guangzhou Shenli Network Technology Co., Ltd., doing business as Sofomemory, and its affiliates, officers, employees, agents and service providers from third-party claims arising directly from your unlawful use of the Services, violation of these Terms or infringement of another party’s rights.
SECTION 17 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in full force and effect.
SECTION 18 – TERMINATION
These Terms remain effective while you use the Services.
You may stop using the Services at any time.
We may suspend or terminate access to the Services where reasonably necessary because of fraud, abuse, illegal activity or a material violation of these Terms.
Any provisions that by their nature should survive termination will remain effective after termination.
SECTION 19 – ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy and other policies expressly incorporated by reference, constitute the agreement between you and us regarding your use of the Services.
Failure by us to enforce a provision of these Terms does not constitute a waiver of that provision.
SECTION 20 – GOVERNING LAW AND CONSUMER RIGHTS
These Terms and any separate agreements through which we provide the Services are governed by and construed in accordance with the laws of the People’s Republic of China, to the extent permitted by applicable law.
However, nothing in these Terms deprives you of any mandatory consumer protection rights that apply to you under the laws of your country, state, province or other place of residence.
Where applicable law gives you rights that cannot be waived by contract, those rights will continue to apply.
SECTION 21 – CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Services, business practices, legal requirements or other operational reasons.
The current version will be posted on this page.
Where required by applicable law, we will provide additional notice of material changes.
SECTION 22 – CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us:
Brand:
Sofomemory
Email:
sofomemory@gmail.com
Operator:
Guangzhou Shenli Network Technology Co., Ltd.
Business Address:
4 Jishan Xinlu Street, Building 2, Unit 2, 2nd Floor, Room E148,
Guangzhou, Guangdong 510000,
China
Phone:
+86 137 5009 9565
Please note: This business address is not a return address.
Do not send returns to this address unless we specifically instruct you to do so. Please contact us first and follow the return instructions provided in our Return & Refund Policy.